Reference

dewa138 Terms & Conditions for Your Account

The dewa138 Terms & Conditions set out how you open, use and protect your account, including the steps for phone verification before access.

Account accessWallet recordsPolicy changesLocal-law wording
dewa138 dewa138 Terms & Conditions for Your Account
POLICY HELP

Get Help With Terms Questions

A clear contact path matters when a policy question affects your login or wallet status.

Account route Open the support route from your account area when you need clarification about phone…
Cashier path For DANA, OVO, GoPay, QRIS or bank-transfer questions, include the displayed receipt and status…
Change request If a clause appears unclear or your personal details need correction, send the request…
DATA AND ACCESS

How We Apply This Account Policy

The policy explains what we collect for account access, why records matter and how you can ask about a change.

Account data

We use the details you submit during account opening and phone verification to connect login activity with the correct account record and to address requests about your Terms & Conditions.

Wallet records

Payment references from DANA, OVO, GoPay, QRIS or bank transfer can be retained with the related account record so a status question has an identifiable transaction trail.

Cookies

Cookies may support session continuity and remember the policy state shown during your account visit. Your browser settings can control cookies, although some account steps may then need repeating.

Login security

Keep your phone access and login details private. If a sign-in or verification step looks unfamiliar, stop the account action and contact us through the available support path.

Record retention

Account, transaction and policy-request records may be kept for the period needed to manage the account relationship, resolve disputes and meet obligations where local law permits.

Policy changes

When wording changes, we identify the updated section and its effective point through the policy page. Ask support to explain any clause before continuing with an affected account step.

Terms & Conditions Questions Answered

These answers focus on the account and policy points that usually need checking before you continue. We keep the wording tied to real steps such as phone verification, mobile login, wallet status and requests for data changes. If your situation is unusual, use the account support route and quote the relevant clause.

You can open the Terms & Conditions from the policy route connected to your account access. Read the current wording before phone verification, wallet activity or continued use where local law permits.

Yes. The policy covers account-linked payment records for DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account steps shown for your transaction.

Phone verification helps connect access to the account details you submitted. The Terms & Conditions explain this account step and what to do if the number or verification result needs correction.

The same Terms & Conditions apply when you move from mobile login to the lobby or use a desktop browser. Access remains subject to local law and the account checks described in the policy.

Use the listed support route, identify the account field you want changed and provide the requested verification detail. We assess the request against the policy and applicable local requirements.

The Terms & Conditions allow account, wallet and support records to remain available for account administration, dispute handling and applicable obligations where local law permits.

Read the updated clause and contact us through the account support path for clarification. The policy explains when revised wording takes effect and how continued access is treated.